HELM FOR CLINICS

One patient desk. Every channel. Every hour.

Not a chatbot. One operating layer across bookings, reminders, follow-ups and patient questions, on the channels patients already use.

WhatsAppInstagram DMsInstagram commentsFacebook commentsMessenger→one desk

REAL · CLINIC PAGES WE READ, 2026

11/18

clinic replies on social sent the patient to a phone number.

01 · The problem

Patients write when the clinic is closed.

After the last appointment, under the ad you paid for, at midnight with a sick child. "Please call us" at that hour is a booking made somewhere else, and a chair empty tomorrow.

02 · Case study · Care ClinicsREAL · CARE PRODUCTION DATA

First 468 patient conversations12s

468

AnsweredBy Helm, any hour

Left unansweredNot one

468 patient conversations. Not one left unanswered.

Care Clinics runs nine branches. Helm answers its patients on WhatsApp and writes every booking straight into the Google Sheet reception already works from. We read all 468 of the first conversations by hand.

12smedian reply, day or night

86bookings in reception's own sheet

0mismatches across 516 fields checked

Also on Helm: B.well ClinicsMSA UniversityDar El Tarbiah SchoolsCareer 180The Maker

03 · The product

One operating layer. Four jobs.

BOOKINGS

From question to paid slot

Fee as published, open slots, deposit link, confirmed.

PATIENT QUESTIONS

Every question, any hour

Hours, insurance, parking, prep. Never a diagnosis.

REMINDERS & RECALL

Fewer empty chairs

Day-before reminders, waitlist refills, follow-ups due.

CLINIC OPERATIONS

Nothing slips between shifts

Urgent cases, complaints and surveys, routed by name.

04 · The experienceILLUSTRATIVE CLINIC WORKFLOW

Seven moments. One desk.

CLINIC

BOOKINGS

AFTER THE VISIT

Your Clinic Reception

online · answered by Helm

Patient desk · Your Clinic23:08 · local

0Open

0With a person

0Closed by AI

0Answered, no ticket

FLOW 01 / 07

LIVE WHATSAPP · HELM WABA

Send it to a real phone

Not a mock-up. The message leaves Helm's WhatsApp Business number with your clinic's name in it.

template clinic_visit_confirmed

One of each per number every 30 minutes. Not arriving? Message +1 603-453-1522 once, then send again.

05 · Management insightILLUSTRATIVE WEEK

Every Monday, the owner sees the week.

What patients asked this week

3 branches · 1,840 conversations

Booking

34%

Prices & fees

19%

Reschedule

12%

Insurance

Results

Directions

23 chairs refilled from the waitlist · 41 visits booked from follow-ups due

Escalated to a person

By role, this week

Branch managers5

On-call doctor2

Billing3

Still open on Monday0

06 · Expansion

Start with bookings. Expand by month.

01 · WEEK ONE

Booking desk

Live on your channels in five working days, from what you already publish.

02 · NEXT MONTH

Reminders, waitlist, survey

Fewer no-shows. Every freed slot offered on.

03 · THEN

Your patient file

Follow-ups due, the Monday report, every branch.

Only patients who booked or askedOne message per visitNever a diagnosis or a price it can't see"Stop" ends it

Patients are writing tonight. Helm can be live in five working days.

Map your clinic's first workflow →sales@helm.vision

REAL
Care Clinics production data, first 468 conversations, each read by hand · the 11 of 18 clinic replies, from public clinic pages we read in 2026 · every WhatsApp message sent from this page.